Itel Office© keeps a history of all telephone calls, both incoming and outgoing, and Microsoft Word produced documents.

This means that when you are talking to a contact you can view the history and where necessary you can view the word document.
Imagine how beneficial this can be in your dealings with contacts.
For example, suppose a prospective customer calls your office just after most of your staff have gone home for the day.

"I spoke to one of your sales team earlier and they faxed me a quote but I can't quite read all the figures."

Normally it would not be easy to give the prospect any answer other than "They have all gone home, you will have to call tomorrow morning." With Itel Office© you can answer "You spoke with John and if you wait a few seconds I'll get the quote up on my screen. Do you want me to tell you the figures or would you like me to resend the fax."