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Itel Office© is an Integrated Contact Management Package. It is designed for use within small to medium sized organisations wherever contact with people and/or organisations is important. Because of its integration with telephony, organisations that have a modern digital telephone switch will appreciate Itel Office© benefits to the full. With the telephony integration, an incoming call causes the Itel Office© database to be searched and the details of the matching contact to be displayed. In other words, when someone calls Itel Office© "pops" up with their name and address together with any notes associated with that contact, and a history of the most recent activities such as calls received or made and letters sent.
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