Cuba for Remedy - Product Overview

On Screen Display  
Cuba displays invaluable information about your callers on your computer screen…

• Screen Pop. Inbound caller information displays or ‘pops’ up on your computer screen  - normally this is delivered to the screen on, before or at the end of the call.
• Cuba displays:  Caller ID (aka CLI) or ANI, Called ID (aka DNIS) and as well as any of the Remedy fields
• Call Progress Indication. Indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc.

On Screen Actions  
Cuba creates a ‘softphone’ that enables you to operate your phone system via your keyboard and mouse

• Dial, answer, hang up, hold, or transfer calls – all from your computer screen.
• Pass Screens Feature. Cuba allows you to transfer a call at the click of a button - but there’s more… At the same time. Cuba can automatically transfer the screen (customer record) along with the call to enhance customer service. For example, agent A, transfers the call to Agent B who receives the same customer screen as originally viewed by Agent A.

Behind the Screen

• Caller Identification.  Cuba identifies callers in two ways
  • Data Entry  Incoming callers can enter their account number - or other identifying data - via an interactive voice response system (IVR). Note this feature is only supported on certain telephone systems.
  • Phone no. Recognition  Cuba links to your contact database to identify the Log Offering, Cuba can deliver call statistics to your database sight unseen, to give you the information you need to produce key business metrics.
• Timestamps.  Answered and Idle (disconnect) date-timestamps.

Supported Telecoms Systems
Cuba supports most business grade telephone systems. Refer to our supported PBX list for full details.

DOWNLOADS >>
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INSTALLATION >>
Our software is easy to integrate and install but technophobes may appreciate a little help... more >>